We are unable to edit or cancel orders after they are placed. If you have questions or issues with your order, please contact us using the 'Get in Touch' form stating your order number. You can return most unwanted items for a refund (please see our delivery and returns page for further information).

We’re unable to accept returns for the following items:

• Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them
• Products which are liable to deteriorate or expire rapidly, such as plants, flowers or foodstuff
• Goods that are made to your specifications or are clearly personalised
• Goods which become mixed inseparably with other items after their delivery

We're sorry to hear you aren't happy with your purchase. If you would like to return an unwanted item, please contact us within 14 days of receiving your order. You will have to return the item at your own cost within 14 days of you telling us you have changed your mind.

Please return it in its original condition (including all labels and tags intact). It is your responsibility to ensure that returns arrive safely and you should get proof of return postage.

We’re unable to accept returns for the following items:

• Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them
• Products which are liable to deteriorate or expire rapidly, such as plants, flowers or foodstuff
• Goods that are made to your specifications or are clearly personalised
• Goods which become mixed inseparably with other items after their delivery

Refunds for returns include the cost of the outbound delivery.

We will refund you within 14 days of receiving the items back from you and following inspection of the condition of the product in line with our terms and conditions. We will refund you by the method you used for payment.

Please see our delivery and returns page for further information.

We're sorry to hear your items are damaged or faulty.

If your items were damaged during delivery, please contact us within 14 days of receiving your order to arrange a return. We offer a free return service for damaged items.

If your items are faulty, you have the right to return a faulty item within a reasonable period of time. Please contact us to arrange a return. We offer a free return service for faulty items.

Contact us using the 'Get in Touch' form stating your order number.

We will refund you within 14 days of receiving the items back from you and following inspection of the condition of the product in line with our terms and conditions. We will refund you by the method you used for payment.

Refunds for returns include the cost of the outbound delivery.

Kindly keep the packaging and share photographs of any damage to the packaging and products.

Please see our delivery and returns page for further information.

We're sorry to hear you received the wrong items. Please contact us within 14 days of receiving your order to arrange a return. We offer a free return service for incorrect orders.

Contact us using the 'Get in Touch' form stating your order number.

We will refund you within 14 days of receiving the items back from you and following inspection of the condition of the product in line with our terms and conditions. We will refund you by the method you used for payment.

Refunds for returns include the cost of the outbound delivery.

We do not currently accept returns in store for online orders.

We do not accept returns for online orders at our pop up shops.

We're sorry to hear your order wasn't received in full. Please contact us using the 'Get in Touch' form stating your order number.

The online shop sells a selection of the products found in our Hyde Park shop. There may be some products in our Hyde Park shop that are not available to buy online. Equally there may be some online shop exclusive products not available in store.

Items available for pre-order or temporarily out of stock may be despatched separately with no additional charge made for delivery. If you have questions or issues with your order, please contact us using the 'Get in Touch' form stating your order number.

That's wonderful to hear. You will receive a request to leave a review in an email after your purchase. Alternatively, you can visit a product page and click on reviews to leave a review.

We accept the following cards: Visa, Visa Debit, Visa Electron, Mastercard, International Maestro and JCB.

We are unable to take orders over the phone. You can place orders via our online shop, or by visiting our retail shop in Hyde Park.

Your card will be charged when you place your order.

We do not currently offer gift cards.

Promotional codes can be entered in the relevant area at checkout. Simply proceed with your purchase until you see the box asking you to enter your promotional code. There may be some instances where a discount is automatically applied and no promotional code is needed, e.g. buy 1 get 1 free. In this instance there is no need to enter the code, the discount will automatically apply and be shown on the checkout page before you pay.

Promotions and discounts are communicated in the first instance through our newsletter. You can sign up to receive our newsletter here.

If there is an offer, e.g. 10% off your first order, available when signing up to receive our newsletter, a discount code will be emailed to you after sign-up. Use this code at checkout to claim the promotional offer.

Please note, some offers may be time sensitive or apply only to a single purchase or a purchase of a minimum order value. These terms and conditions will be communicated with the relevant promotional offer.

Click here to login to your customer account. If you are receiving an error, please contact us using the 'Get in Touch' form describing the error you are experiencing.

Click here to visit to your customer account login page. Then click the 'forgot your password' link within the password field. Enter your email address, click the 'Recover' button and follow the instructions in the password recovery email that will be sent to your email inbox. Be sure to check your spam and junk folders if you don't receive it.

You do not have to register for an account and can checkout as a guest. The benefit of creating a customer account is that it allows you to review the details and status of your orders, save a wish list of products and save your delivery address details to make future purchases quicker.